Refunds And Returns Policy

Returns Policy?

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within forty five (45) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

• To return an item, please email customer service at info@yamahaoutboards.us.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and RMA Number and Invoice, then mail your return to our address so provided.
• Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
• We understand that a product may not be what you expected, and in that case, we ask you to check the following terms for returning a product.
• Shipping charges are not refundable for change of mind returns.
• We may refuse to accept or permit the return of products that are not in their original, unopened packaging or have been altered or modified with third-party or aftermarket parts or components.
• Once the product has been returned to us and verified as complete (containing the “original sealed” product box, with the device in its original packing materials) and undamaged. You will receive a refund for your purchase amount, less shipping and handling. We do not reimburse delivery fees. 

Refunds Policy?

• After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 15 days.

Exeptions

The following items cannot be returned or exchanged:

•     Custom/Customized Items–any items that have been customized or cut, especially for you
•     Apparel items showing signs of being worn or washed
•     Open box items
•     Items with expiration dates
•     Paint

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Late Or Missing Refunds?

• If you haven’t received a refund yet, first check your bank account or account of original payment method again.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@yamahaoutboards.us.com